Eshin Direct

I must say that I was pleasantly surprised today when I went into Starbuck’s for my lunch time Caramel Frappuccino. As I approached the counter, the manager called out my regular order although I had to correct her on the size as I needed an extra jolt after these last few days¹. I was pretty impressed that she remembered me order although I’m sure if she keeps doing that I’m not going to sample the rest of the other 86,999 combinations². But it is nice when people do service right – recognizing my regular order, and without prompting, offered me a free drink for a delay that really wasn’t that bad. It’s refreshing, especially here.

1. Long story, and you don’t want to know. [↩]
2. According to this it’s unsubstantiated but still an interesting thought. on offer. Anyway, that impressed me.

   What impressed me even more was that when I went to pay her colleague, and fumbled around with my coins, she actually cancelled the payment order and essentially gave me a free drink. She said it was by way of apologizing for yesterday’s delay in getting my order. Would you believe? The day before was definitely a little slow but didn’t really bother me that much ((I was in unusual distracted mood at the time. Still am… [↩]

Tags: customer service, starbucks