Eshin Direct

I think I’ve upset my Gmail account by writing a curt, unimpressed email to the Google Adwords service. One of the drawbacks to using the Google AdWords system is that it offers no support beyond email support. So a call to their offices in Singapore revealed that you won’t actually put through to anybody at Google unless you know a person who works at Google. What an interesting concept – shut yourself completely from the rest of the world as a business. Of course, Google probably knows exactly what you want anyway as most of the world’s information is passed through them. But still, actually having to know a specific person before being put through? Unbelievable.

Anyhows, the support response seemed canned so I sent a politely-worded email back questioning their practices when faced with a) someone who is paying them and b) handling new business (my company’s account can potentially be quite lucrative). Not two seconds after I hit send, my gmail account has been sluggish. Does gmail know when you speak ill of the big G and take steps accordingly? Is it one big conspiracy for companies once thought of revolutionary and making a difference to turn into the big monoliths they were opposing (See Firefox 3 is Super Buggy)?

Annoyingly, Google and gmail still rock… I tried logging in simultaneously on IE to see if it was a browser issue (nope, that took an age and day to load up), and on my FF version, it showed a nice notice informing that someone else was using this account at a certain IP address. Nice to know if someone is hacking your account.

I hope these companies that I was considered visionary and espoused such a wonderful approach to their business and its relationship to the users stay the course.

Tags: email, gmail, google, Marketing Rants, service, tech, Techie Rants